ICT Sales Professionals

ICT Sales Professionals manage client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.

**Indicative skill level:**

#### In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

**Tasks include:**

- compiling lists of prospective client businesses using trade directories and other sources - acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions - visiting regular and prospective client businesses to establish and act on selling opportunities - assessing customers' needs and explaining the goods and services which meet their needs - promoting employers' ICT goods and services to existing and prospective clients - quoting and negotiating prices and credit terms, and completing contracts and recording orders - arranging delivery of goods, installation of equipment and the provision of services - reporting to sales management on sales made and the marketability of ICT goods and services - following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising - preparing sales reports, and maintaining and submitting records of business expenses incurred