Technical Sales Representatives

Technical Sales Representatives represent companies in selling a range of industrial, medical and pharmaceutical goods and services to industrial, business, professional and other establishments.

**Indicative skill level:**

#### In Australia and New Zealand:

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

**Tasks include:**

- compiling lists of prospective client businesses using directories and other sources - acquiring and updating knowledge of employers' and competitors' goods and services, and market conditions - visiting regular and prospective client businesses to establish and act on selling opportunities - assessing customers' needs and recommending and explaining goods and services to them - monitoring customers' changing needs and competitor activity, and reporting these developments to sales management - quoting and negotiating prices and credit terms, and completing contracts and recording orders - arranging delivery of goods, installation of equipment and the provision of services - reporting to sales management on sales made and the marketability of goods and services - following up with clients to ensure satisfaction with goods and services purchased, and resolving any problems arising - preparing sales reports and maintaining and submitting records of business expenses incurred