ICT Network and Support Professionals

ICT Network and Support Professionals research, analyse, plan, design, install, monitor and maintain ICT systems to support the business needs of organisations and individuals.

**Indicative skill level:**

#### In Australia and New Zealand:

Most occupations in this minor group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

**Tasks include:**

- planning, designing, developing, configuring and commissioning networks and systems - analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance - troubleshooting and diagnosing network and system problems, and determining the most appropriate means of resolving problems and issues to improve system performance - monitoring the overall performance of systems to assess the need for updates, upgrades, enhancements, preventive maintenance and new systems, and recommending options for upgrading and improving the performance of systems - scheduling and conducting quality audit inspections