Tourism and Travel Advisers

Tourism and Travel Advisers plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

#### In New Zealand:

- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

#### In New Zealand:

- NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- determining clients' requirements for travel, accommodation and special interests - suggesting itineraries based on available travel routes and cost, availability and convenience of transport - making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections - notifying clients of travel dates, baggage limits, and medical and visa requirements - providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents - assisting with travel clearances - collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation - providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques - answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs - providing literature and information on local and interstate tours and places of interest - discussing transport availability and cost - may work in a call centre