Travel Attendants

Travel Attendants provide services for the safety and comfort of passengers in aircraft, ships and railway sleeping cars.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

The occupation Flight Attendant in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3); or

#### In New Zealand:

- NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.

The occupation Travel Attendants nec in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

#### In New Zealand:

- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job-training may be required in addition to the formal qualification.

**Tasks include:**

- managing safety and emergency procedures and making public announcements - coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required - conducting safety checks and demonstrations of safety equipment and procedures - assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies - checking passengers' tickets and directing them to seats and cabins - tidying aircraft, ship and railway cabins, and receiving and stowing food, equipment and cabin baggage - operating galleys, preparing and heating food for passengers, and serving refreshments and meals - distributing reading material, pillows, blankets and other amenities for the comfort of passengers