Insurance Agents

Insurance Agents represent insurance companies in selling insurance to clients.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

#### In New Zealand:

- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing is required.

**Tasks include:**

- interviewing clients to identify their insurance needs - explaining to clients details of insurance and conditions, risk coverage, premiums and benefits - assisting clients to determine the type and level of coverage required - calculating premiums and establishing method of payment - reviewing clients' circumstances to ensure that the level and coverage of insurance is still appropriate - settling and monitoring insurance claims to ensure that both client and insurer are satisfied with the outcome - recording information about clients and their policies - identifying and drawing up lists of potential clients from a variety of sources and contacting them to arrange interviews - keeping up-to-date with changes in the insurance industry and informing clients of new developments