Sales Representatives

Sales Representatives represent companies to sell their goods and business services to wholesale and retail establishments. ICT and Technical Sales Representatives are excluded from this unit group.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate II or III (ANZSCO Skill Level 4)

#### In New Zealand:

- NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- promoting and selling their company's goods and services such as building and plumbing supplies, business services, motor vehicle parts and accessories, and personal and household goods - acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions - using directories and other sources to compile lists of prospective business clients - visiting clients and retail outlets to establish selling opportunities - quoting prices and credit terms, recording orders and arranging deliveries - following up clients and ensuring satisfaction with goods and services and resolving any problems - monitoring clients' changing needs and competitor activity and reporting on these developments to sales and marketing management - preparing sales reports - maintaining and submitting records of business expenses incurred