Ticket Salespersons

Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

#### In Australia:

- AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

**Tasks include:**

- receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change - answering inquiries about charges, routes, schedules, reservations, coming attractions and fares - checking service availability and times, and making reservations - contacting customers to cancel or confirm reservations - organising displays of service availability, times and other information - collecting tickets and change from depot clerks - signalling drivers to stop and proceed - overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors - assisting passengers to board and alight from vehicles and assisting passengers with baggage