Business process management services

**Includes:** - provision of a bundled service package that combines information technology-intensive services with labour (manual or professional depending on the solution), machinery and facilities to support, host and manage a business process for a client, including: • financial business processes, such as financial transaction processing, credit card processing, payment services, lending services • human resource business processes, such as benefits administration, payroll processing, personnel administration • supply chain management business processes, such as inventory management, procurement services, logistics services, production scheduling and order processing • customer relations management business processes, such as help desk, call centre, customer service • vertical market business processes, conducted by specific industries such as electric, chemical, petroleum • other business processes for a client