Information and Communications Technology Operations Technicians

Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherals, hardware, software and related computer equipment to ensure optimal performance and identify any problems. Tasks include - (a) operating and controlling peripheral and related computer equipment; (b) entering commands, using computer terminals, and activating controls on computer and peripheral equipment to integrate and operate equipment; (c) monitoring systems for equipment failure or errors in performance; (d) notifying supervisors or maintenance technicians of equipment malfunctions; (e) responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program; (f) reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and to control settings; (g) retrieving, separating and sorting program output as needed, and sending data to specified users; (h) loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators. Examples of the occupations classified here: - Computer operator - Computer peripheral equipment operator - High-speed computer printer operator Some related occupations classified elsewhere: - Computer network technician - 3513.