8220 Activities of call centres
This class includes the activities of: - inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints - outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients
Where 8220 sits in the CAEB hierarchy
8220 in other classification systems
Equivalent and related codes across 1 other system. Click any code to see its full definition, hierarchy, and crosswalks.
Frequently asked questions
- What is CAEB 8220?
- CAEB 8220 is "Activities of call centres". This class includes the activities of: - inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints - outbound call centres using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients
- How does CAEB 8220 map to other classification systems?
- 8220 Activities of call centres has equivalents in ISIC Rev 4 (8220). These crosswalks let you translate this code between CAEB and 1 other classification system.
- What is the parent category of 8220?
- 8220 Activities of call centres sits under 8220 Activities of call centres in the CAEB hierarchy.
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