01.82 Veterinary Administrative Services

A general program that prepares individuals to provide administrative support services in a veterinary office or animal care facility. Includes instruction in business office operations, customer service, principles of veterinary health care operations, record-keeping, veterinary terminology, and professional standards and ethics.

A program that prepares individuals to manage the specialized business functions of a veterinary office. Includes instruction in business office operations, business and financial record-keeping, personnel supervision, veterinary care policy administration, conference planning, scheduling and coordination, public relations, and applicable law and regulations.

A program that prepares individuals, under the supervision of office managers, veterinary technicians, or veterinarians, to provide customer service, visitor reception, and patient intake and discharge services. Includes instruction in veterinary office and animal care facility procedures, veterinary terminology, interpersonal skills, record-keeping, customer service, telephone skills, data entry, interpersonal communications skills, and applicable policies and regulations.

A program that prepares individuals to perform the duties of special assistants and personal secretaries for practicing veterinarians, veterinary health care facilities and services administrators, and other veterinary professionals. Includes instruction in business and veterinary communications, veterinary terminology, principles of veterinary health care operations, public relations and interpersonal communications, software applications, record-keeping and filing systems, scheduling and meeting planning, applicable policy and regulations, and professional standards and ethics.

Any instructional program in veterinary administrative services not listed above.