3512 Information and Communications Technology User Support Technicians
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems. Tasks include - (a) answering user inquiries regarding software or hardware operation to resolve problems; (b) entering commands and observing system functioning to verify correct operations and detect errors; (c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications; (d) overseeing the daily performance of communications and computer systems; (e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software; (f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities; (g) emulating or reproducing technical problems encountered by users; (h) consulting user guides, technical manuals and other documents to research and implement solutions; (i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services. Examples of the occupations classified here: - Communications assistant (ICT) - Computer database assistant - Computer help desk operator - Computer programming assistant - Computer systems analysis assistant.
Where 3512 sits in the ISCO-08 hierarchy
- >3 Technicians and Associate Professionals
- >>35 Information and Communications Technicians
- >>>351 Information and Communications Technology Operations and User Support Technicians
- >>>>3512 Information and Communications Technology User Support Technicians
- >>>>3512 Information and Communications Technology User Support Technicians
3512 in other classification systems
Equivalent and related codes across 1 other system. Click any code to see its full definition, hierarchy, and crosswalks.
Other ISCO-08 codes under 3512 Information and Communications Technology User Support Technicians
Frequently asked questions
- What is ISCO-08 3512?
- ISCO-08 3512 is "Information and Communications Technology User Support Technicians". Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems. Tasks include - (a) answering user inquiries regarding software or hardware operation to resolve problems; (b) entering commands and observing system functioning to verify correct operations and detect errors; (c) installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications; (d) overseeing the daily performance of communications and computer systems; (e) setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software; (f) maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities; (g) emulating or reproducing technical problems encountered by users; (h) consulting user guides, technical manuals and other documents to research and implement solutions; (i) assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services. Examples of the occupations classified here: - Communications assistant (ICT) - Computer database assistant - Computer help desk operator - Computer programming assistant - Computer systems analysis assistant.
- How does ISCO-08 3512 map to other classification systems?
- 3512 Information and Communications Technology User Support Technicians has equivalents in ESCO Occupations (1242d99a-47f1-4a62-b884-33746db8a6ca, 3e7bf729-4442-4b9f-ad5e-83111963795c, a44a1dc5-be08-4840-8bd5-770c4ac1ca6d, +1 more). These crosswalks let you translate this code between ISCO-08 and 1 other classification system.
- What is the parent category of 3512?
- 3512 Information and Communications Technology User Support Technicians sits under 3512 Information and Communications Technology User Support Technicians in the ISCO-08 hierarchy.
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