Classification of Instructional Programs 2020Standard Occupational Classification 2018
CIP 2020 52.0411 to SOC 2018
Crosswalk mapping from CIP 2020 52.0411 "Customer Service Support/Call Center/Teleservice Operation" to SOC 2018. 2 official equivalences.
CIP 2020 52.0411 in SOC 2018
Each entry is an official equivalence edge. Click to see the full SOC 2018 definition, hierarchy, and its own crosswalks.
Reverse direction: SOC 2018 to CIP 2020
About CIP 2020 52.0411
52.0411 Customer Service Support/Call Center/Teleservice OperationA program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.