Classification of Instructional Programs 2020 - United States
52.0411 Customer Service Support/Call Center/Teleservice Operation
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
Level 34 cross-system mappings
Is your business really a 52.0411?Classify itWhere 52.0411 sits in the CIP 2020 hierarchy
- >52 BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
- >>52.04 Business Operations Support and Assistant Services
- >>>52.0411 Customer Service Support/Call Center/Teleservice Operation
- >>>52.0411 Customer Service Support/Call Center/Teleservice Operation
52.0411 in other classification systems
Equivalent and related codes across 2 other systems. Click any code to see its full definition, hierarchy, and crosswalks.
Other CIP 2020 codes under 52.0411 Customer Service Support/Call Center/Teleservice Operation
- 52.0401Administrative Assistant and Secretarial Science, General
- 52.0402Executive Assistant/Executive Secretary
- 52.0406Receptionist
- 52.0407Business/Office Automation/Technology/Data Entry
- 52.0408General Office Occupations and Clerical Services
- 52.0409Parts, Warehousing, and Inventory Management Operations
- 52.0410Traffic, Customs, and Transportation Clerk/Technician
- 52.0499Business Operations Support and Secretarial Services, Other
Frequently asked questions
- What is CIP 2020 52.0411?
- CIP 2020 52.0411 is "Customer Service Support/Call Center/Teleservice Operation". A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
- How does CIP 2020 52.0411 map to other classification systems?
- 52.0411 Customer Service Support/Call Center/Teleservice Operation has equivalents in ISCED-F 2013 (0416, 0417); SOC 2018 (43-4051, 43-4151). These crosswalks let you translate this code between CIP 2020 and 2 other classification systems.
- What is the parent category of 52.0411?
- 52.0411 Customer Service Support/Call Center/Teleservice Operation sits under 52.0411 Customer Service Support/Call Center/Teleservice Operation in the CIP 2020 hierarchy.
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