Hotel Service Managers

Hotel Service Managers supervise and coordinate the activities of hotel service workers.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

#### In New Zealand:

- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons - conferring with managers to coordinate activities with other organisational units - maintaining attendance records and rosters - explaining and enforcing safety regulations - overseeing the work of the unit and suggesting improvements and changes - conferring with workers to resolve grievances - may perform front office and hotel reception duties