Hospitality Workers

Hospitality Workers provide services to patrons of hotels, bars, cafes, restaurants, casinos and similar establishments.

**Indicative skill level:**

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2); or - AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or - AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or - NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or - NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

**Tasks include:**

- serving and selling beverages - taking food orders and serving food - clearing used dishes, cutlery and glassware from dining and drinking areas - providing gaming services within casinos and other gaming establishments - supervising and coordinating the activities of hotel porters and other hotel staff - explaining and enforcing safety regulations in hotels - carrying luggage and escorting guests - may book tours, taxis and restaurants for guests