Receptionists

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

**Indicative skill level:**

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate II or III (ANZSCO Skill Level 4)

#### In New Zealand:

- NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- greeting and welcoming visitors, and directing them to the appropriate person - arranging and recording details of appointments - answering inquiries and providing information on the goods, services and activities of the organisation - answering, connecting and transferring telephone calls - receiving and resolving complaints from clients and the public - receiving and distributing correspondence, facsimile messages and deliveries - maintaining the reception area - advising on and arranging reservations and accommodation - may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying