Clerical and Administrative Workers

Clerical and Administrative Workers provide support to Managers, Professionals and organisations by organising, storing, manipulating and retrieving information.

**Indicative skill level:**

Most occupations in this major group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or - AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or - AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or - AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or - NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or - NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or - NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

**Tasks include:**

- administering contracts, programs and projects - setting, reviewing and controlling office functions - performing clerical, secretarial, organisational and other administrative functions - entering, processing and editing text and data - greeting clients and visitors, and responding to inquiries and requests for information - producing, recording and evaluating financial, production, stock and statistical information - receiving, processing and sending mail, documents and information