ICT Sales Assistants

ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

#### In Australia:

- AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

**Tasks include:**

- determining customer requirements and advising on product range, price, delivery, warranties and product use and care - demonstrating and explaining to customers the establishment's goods and services - selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans - accepting payment for goods and services by a variety of payment methods and preparing sales invoices - assisting with the ongoing management of stock such as product inventories and participating in stocktakes - stacking and displaying goods for sale, and wrapping and packing goods sold