Sales Assistants and Salespersons

Sales Assistants and Salespersons sell a range of goods and services directly to the public on behalf of retail and wholesale establishments.

**Indicative skill level:**

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or - AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or - NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

**Tasks include:**

- determining customer requirements and advising on product range, price, delivery, warranties and product use and care - demonstrating and explaining to customers the establishment's goods and services - selling goods and services - accepting payment for goods and services by a variety of payment methods and preparing sales invoices - assisting with the ongoing management of stock such as product inventories and participating in stocktakes - stacking and displaying goods for sale, and wrapping and packing goods sold