Retail Supervisors

Retail Supervisors supervise and coordinate the activities of retail sales workers.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Certificate II or III (ANZSCO Skill Level 4)

#### In New Zealand:

- NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- ensuring that customers receive prompt service and quality goods and services - responding to customers' inquiries and complaints about goods and services - planning and preparing work schedules and assigning staff to specific duties - interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances - instructing staff on how to handle difficult and complicated sales procedures - examining returned goods and deciding on appropriate action - taking inventory of goods for sale and ordering new stock - ensuring that goods and services are correctly priced and displayed - ensuring safety and security procedures are enforced