52.0207 Customer Service Management
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
Where 52.0207 sits in the CIP 2020 hierarchy
- >52 BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
- >>52.02 Business Administration, Management and Operations
- >>>52.0207 Customer Service Management
- >>>52.0207 Customer Service Management
52.0207 in other classification systems
Equivalent and related codes across 2 other systems. Click any code to see its full definition, hierarchy, and crosswalks.
Other CIP 2020 codes under 52.0207 Customer Service Management
- 52.0201Business Administration and Management, General
- 52.0202Purchasing, Procurement/Acquisitions and Contracts Management
- 52.0203Logistics, Materials, and Supply Chain Management
- 52.0204Office Management and Supervision
- 52.0205Operations Management and Supervision
- 52.0206Non-Profit/Public/Organizational Management
- 52.0208E-Commerce/Electronic Commerce
- 52.0209Transportation/Mobility Management
- 52.0210Research and Development Management
- 52.0211Project Management
- 52.0212Retail Management
- 52.0213Organizational Leadership
- 52.0214Research Administration
- 52.0215Risk Management
- 52.0216Science/Technology Management
- 52.0299Business Administration, Management and Operations, Other
Frequently asked questions
- What is CIP 2020 52.0207?
- CIP 2020 52.0207 is "Customer Service Management". A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
- How does CIP 2020 52.0207 map to other classification systems?
- 52.0207 Customer Service Management has equivalents in SOC 2018 (11-3012, 43-1011); ISCED-F 2013 (0413). These crosswalks let you translate this code between CIP 2020 and 2 other classification systems.
- What is the parent category of 52.0207?
- 52.0207 Customer Service Management sits under 52.0207 Customer Service Management in the CIP 2020 hierarchy.
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