134 Professional Services Managers

Child care services managers plan, direct, coordinate and evaluate the provision of care for children in before-school, after-school, vacation and day care centres and services. Tasks include - (a) developing and implementing programmes to enhance the physical, social, emotional and intellectual development of young children; (b) establishing and monitoring budgets and determining allocation of funds for staff, supplies, materials, equipment and maintenance; (c) overseeing and coordinating the provision of care for children in before-school, after-school, day and vacation care centres; (d) directing and supervising child carers in providing care and supervision for young children; (e) managing physical facilities and making sure all buildings and equipment are maintained to ensure the centre is a safe area for children, staff and visitors; (f) reviewing and interpreting government codes, and developing procedures to meet codes (e.g. concerning safety and security); (g) monitoring children’s progress and conferring with parents or guardians; (h) preparing and maintaining records and accounts for a child care centre; (i) recruiting and evaluating staff and coordinating their professional development. Example of the occupations classified here: - Child care centre manager.

Health services managers plan, direct, coordinate and evaluate the provision of clinical and community health care services in hospitals, clinics, public health agencies and similar organizations. Tasks include - (a) providing overall direction and management for the service, facility, organization or centre; (b) directing, supervising and evaluating the work activities of medical, nursing, technical, clerical, service, maintenance and other personnel; (c) establishing objectives and evaluative or operational criteria for units they manage; (d) directing or conducting recruitment, hiring and training of personnel; (e) developing, implementing and monitoring procedures, policies and performance standards for medical, nursing, technical and administrative staff; (f) monitoring the use of diagnostic services, inpatient beds, facilities and staff to ensure effective use of resources, and assess the need for additional staff, equipment and services; (g) controlling administrative operations such as budget planning, report preparation,sand expenditure on supplies, equipment and services; (h) liaising with other health and welfare service providers, boards and funding bodies to coordinate the provision of services; (i) advising government bodies about measures to improve health and welfare services and facilities; (j) representing the organization in negotiations, and at conventions, seminars, public hearings and forums. Examples of the occupations classified here: - Chief public health officer - Clinical director - Community health care coordinator - Director of nursing - Health facility administrator - Hospital matron - Medical administrator Some related occupations classified elsewhere: - Aged care services manager - 1343.

Aged care services managers plan, direct, coordinate and evaluate the provision of residential and personal care services for individuals and families who are in need of such services due to the effects of ageing. Tasks include - (a) providing overall direction and management for a service, facility, organization or centre; (b) directing, supervising and evaluating the work activities of medical, nursing, technical, clerical, service, maintenance and other personnel; (c) establishing objectives and evaluative or operational criteria for units they manage; (d) directing or conducting recruitment, hiring and training of personnel; (e) developing, implementing and monitoring procedures, policies and performance standards for nursing, personal care, technical and administrative staff; (f) coordinating and administering welfare programmes and care services for the elderly; (g) controlling administrative operations such as budget planning, report preparation, and expenditure on supplies, equipment and services; (h) liaising with other health and welfare providers, boards and funding bodies to coordinate the provision of services; (i) advising government bodies about measures to improve health and welfare services and facilities; (j) representing the organization in negotiations, and at conventions, seminars, public hearings and forums. Examples of occupations classified here: - Aged care home director - Community aged care coordinator - Nursing home director - Retirement village coordinator Some related occupations classified elsewhere: - Health services manager - 1342.

Social welfare managers plan, direct and coordinate the provision of social and community service programmes such as income support, family assistance, children’s services and other community programmes and services. Tasks include - (a) providing overall direction and management for a service, facility, organization or centre; (b) developing, implementing and monitoring procedures, policies and standards for staff; (c) monitoring and evaluating resources devoted to the provision of welfare, housing and other social services; (d) controlling administrative operations such as budget planning, report preparation, and expenditure on supplies, equipment and services; (e) liaising with other welfare and health services providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination; (f) advising government bodies about measures to improve welfare services and facilities; (g) representing the organization in negotiations, and at conventions, seminars, public hearings and forums; (h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources; (i) establishing and directing operational and administrative procedures; (j) overseeing the selection, training and performance of staff. Examples of the occupations classified here: - Community centre manager - Family services manager - Housing services manager - Welfare centre manager.

Education managers plan, direct, coordinate and evaluate the educational and administrative aspects of education services, primary and secondary schools, colleges and faculties and departments in universities and other educational institutions. Tasks include - (a) determining educational programmes based on frameworks established by education authorities and governing bodies; (b) implementing systems and procedures to monitor school performance and student enrolments; (c) directing administrative and clerical activities concerning student admissions and educational services; (d) controlling administrative operations such as budget planning, report preparation, and expenditure on supplies, equipment and services; (e) providing leadership and guidance to teaching, academic and administrative staff as well as to students; (f) evaluating the work of teachers and lecturers by visiting classrooms, observing teaching methods, reviewing instructional objectives and examining learning materials; (g) promoting the educational programme, and representing the service or institution in the wider community; (h) supervising the maintenance of educational facilities; (i) developing and enforcing a disciplinary code to create a safe and conducive environment for students and teachers; (j) organizing and implementing methods of raising additional funds in conjunction with parent and community groups and sponsors; (k) controlling selection, training and supervision of staff. Examples of the occupations classified here: - College director - Dean (university) - Head teacher - School principal.

Financial and insurance services branch managers plan, direct and coordinate the branches of institutions that provide financial and insurance services, such as banks, building societies, credit unions and insurance companies. They provide advice and assistance to clients on financial and insurance matters. Tasks include - (a) planning, directing and coordinating the activities of staff in the branch; (b) establishing and maintaining relationships with individual and business customers; (c) providing advice and assistance to customers on their financial and insurance needs and on matters such as changes in law that may affect customers; (d) examining, evaluating and processing loan and insurance applications; (e) monitoring credit extension decisions; (f) conducting financial investigations; (g) overseeing the flow of cash and financial instruments, and the preparation of financial and regulatory reports; (h) approving or rejecting, or coordinating the approval or rejection of, lines of credit for commercial, real estate and personal loans; (i) coordinating cooperation with other branches of the company; (j) managing budgets, controlling expenditure and ensuring the efficient use of resources; (k) overseeing the selection, training and performance of staff. Examples of the occupations classified here: - Bank manager - Building society manager - Credit union manager - Financial institution branch manager - Insurance agency manager Some related occupations classified elsewhere: - Finance manager - 1211 - Credit and loans officers - 3312 - Insurance agent - 3321.

This unit group covers managers who plan, direct, coordinate and evaluate the provision of specialized professional and technical services and are not classified in Minor Group 121: Business Services and Administration Managers, or elsewhere in Minor Group 134: Professional Services Managers. For instance, managers responsible for the provision of policing, correctional, library, legal and fire services are classified here. In such cases tasks would include - (a) providing overall direction and management for a service, facility, organization or centre; (b) developing, implementing and monitoring procedures, policies and standards for staff; (c) directing, supervising and evaluating the work activities of professional, technical, clerical, service, maintenance and other personnel; (d) monitoring and evaluating resources devoted to the provision of services; (e) controlling administrative operations such as budget planning, report preparation, and expenditure on supplies, equipment and services; (f) planning, directing and coordinating the provision of services; (g) coordinating cooperation with other service provision agencies in the same or related fields; (h) managing budgets, controlling expenditure and ensuring the efficient use of resources; (i) overseeing the selection, training and performance of staff. Examples of the occupations classified here: - Archives manager - Art gallery manager - Correctional services manager - Legal service manager - Library manager - Museum manager - Police superintendent - Prison governor Note Professional services managers are responsible for planning, directing and coordinating the provision of specialized professional and technical services. Specialized qualifications and extensive experience relevant to one or more occupations classified in Major Group 2: Professionals, or Major Group 3: Technicians and Associate Professionals, are usually required.