14 Hospitality, Retail and Other Services Managers

Hotel and restaurant managers plan, organize and direct the operations of establishments that provide accommodation, meals, beverages and other hospitality services. Tasks performed usually include: planning and organizing special functions and sporting, gaming and entertainment activities; directing and overseeing reservation, reception, room service and housekeeping activities; observing liquor, gaming, health and other laws and regulations; monitoring quality at all stages of preparation and presentation of food and services; controlling the selection, training and supervision of staff; ensuring compliance with occupational health and safety regulations. Occupations in this minor group are classified into the following unit groups: 1411 Hotel Managers 1412 Restaurant Managers.

Retail and wholesale trade managers plan, organize, coordinate and control the operations of establishments that sell goods on a retail or wholesale basis. They are responsible for the budgets, staffing and strategic and operational direction of shops, or of organizational units within shops that sell particular types of product. Tasks performed usually include: determining product mix, stock levels and service standards; formulating and implementing purchasing and marketing policies, and setting prices; promoting and advertising the establishment's goods and services; maintaining records of stock levels and financial transactions; undertaking budgeting for the establishment; controlling selection, training and supervision of staff; ensuring compliance with occupational health and safety regulations. Occupations in this minor group are classified into the following unit group: 1420 Retail and Wholesale Trade Managers Notes Retail and wholesale trade managers are frequently employed in relatively small establishments that do not have a hierarchy of managers. The managers of large retail establishments such as supermarkets and department stores, however, should also be classified in this group, although such establishments may have a hierarchy of managers and supervisors. General managers of groups of establishments such as supermarket or department store chains are classified, however, in Unit Group 1120: Managing Directors and Chief Executives. Operators of small shops for whom the management and supervision of staff is not a significant component of the work are classified in Unit Group 5221: Shopkeepers. Staff who control and direct the activities of shop sales assistants, checkout operators and other workers, but who do not take responsibility for determining product mix, overall setting of prices, budgets and staffing levels, selection and recruitment are classified in Unit Group 5222: Shop Supervisors.

Other services managers plan, organize and control the operations of establishments that provide sporting, cultural, recreational, travel, customer contact and other amenity services. Tasks performed usually include: planning and organizing the range and mix of services or activities provided; ensuring that facilities are kept clean and in good condition; keeping abreast of new trends and developments relevant to the service provided; advising on the facilities available and promoting publicity; checking and keeping custody of all cash receipts and making regular stock checks; establishing and managing budgets; controlling expenditure and ensuring the efficient use of resources; planning and directing daily operations; controlling the selection, supervision and performance of staff; ensuring compliance with health and safety requirements. Occupations in this minor group are classified into the following unit groups: 1431 Sports, Recreation and Cultural Centre Managers 1439 Services Managers Not Elsewhere Classified.