242 Administration Professionals

Management and organization analysts assist organizations to achieve greater efficiency and solve organizational problems. They study organizational structures, methods, systems and procedures. Tasks include - (a) assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations’ resources; (b) analysing and evaluating current systems and structures; (c) discussing current systems with staff and observing systems at all levels of organization; (d) directing clients towards more efficient organization and developing solutions to organizational problems; (e) undertaking and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures; (f) recording and analysing organizations’ workflow charts, records, reports, manuals and job descriptions; (g) preparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organizational problems; (h) assisting in implementing approved recommendations, issuing revised instructions and procedure manuals and drafting other documentation; (i) reviewing operating procedures and advising of departures from procedures and standards. Examples of the occupations classified here: - Business consultant - Management consultant - Organization and methods analyst Some related occupations classified elsewhere: - Business analyst (IT) - 2511.

Policy administration professionals develop and analyse policies guiding the design, implementation and modification of government and commercial operations and programmes. Tasks include - (a) liaising and consulting with programme administrators and other interested parties to identify policy needs; (b) reviewing existing policies and legislation to identify anomalies and out-of-date provisions; (c) researching social, economic and industrial trends, and client expectations of programmes and services provided; (d) formulating and analysing policy options, preparing briefing papers and recommendations for policy changes and advising on preferred options; (e) assessing impacts, financial implications, interactions with other programmes and political and administrative feasibility of policies; (f) conducting threat and risk assessments and developing responses; (g) reviewing operations and programmes to ensure consistency with policies of the organization. Examples of the occupations classified here: - Intelligence officer - Policy analyst - Political adviser.

Personnel and careers professionals provide professional business services related to personnel policies such as employee recruitment or development, occupational analysis and vocational guidance. Tasks include - (a) advising on and performing personnel functions relating to employee recruitment, placement, training, promotion, compensation and employee-management relations or other areas of personnel policy; (b) studying and analysing jobs performed in an establishment by various means, including interviews with workers, supervisors and management, and writing detailed position, job or occupation descriptions from information obtained; (c) preparing occupational information or working on occupational classification systems; (d) advising and working on the foregoing and other aspects of job and occupational analysis in such fields as personnel administration, workforce research and planning, training or occupational information and vocational guidance; (e) studying and advising individuals on employment opportunities, career choices and further education or training that may be desirable. Examples of the occupations classified here: - Careers adviser - Human resource expert - Job analyst - Outplacement expert - Occupational analyst - Personnel specialist - Recruitment officer - Vocational guidance counsellor.

Training and staff development professionals plan, develop, implement and evaluate training and development programmes to ensure management and staff acquire the skills and develop the competencies required by organizations to meet organizational objectives. Tasks include - (a) identifying training needs and requirements of individuals and organizations; (b) setting human resource development objectives and evaluating learning outcomes; (c) preparing and developing instructional training material and aids such as handbooks, visual aids, online tutorials, demonstration models and supporting training reference documentation; (d) designing, coordinating, scheduling and conducting training and development programmes that can be delivered in the form of individual and group instruction, and facilitating workshops, meetings, demonstrations and conferences; (e) liaising with external training providers to arrange delivery of specific training and development programmes; (f) promoting internal and external training and development, and evaluating these promotional activities; (g) monitoring and performing ongoing evaluation and assessment of internal and external training quality and effectiveness, and reviewing and modifying training objectives, methods and course deliverables; (h) gathering, investigating and researching background materials to gain an understanding of various subject matters and systems. Examples of the occupations classified here: - Staff development officer - Training officer - Workforce development specialist.