4222 Contact Centre Information Clerks
Contact centre information clerks provide advice and information to clients, respond to queries regarding a company’s or an organization’s goods, services or policies, and process financial transactions using the telephone or electronic communications media such as email. They are located in premises that may be remote from clients or other operations of the organizations or companies about whom information is provided. Tasks include - (a) dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints; (b) identifying requirements and entering events into a computer system; (c) dispatching tasks to other units, when relevant; (d) invoicing or handling payments, where necessary; (e) sending letters, information sheets and other documents to clients; (f) advising clients of additional products or services. Example of the occupations classified here: - Customer contact centre information clerk Some related occupations classified elsewhere: - Telephone operator - 4223 - Market research interviewer - 4227 - Call centre salesperson - 5244 - Customer contact centre salesperson - 5244 - Telemarketing salesperson - 5244 Note Only workers who respond to requests for information and/or handle straightforward transactions are classified in Unit Group 4222: Contact Centre Information Clerks. Those who provide specialized services, such as travel consultants, are classified in the relevant specialized group whether or not they are located in customer contact centres.
Where 4222 sits in the ISCO-08 hierarchy
- >4 Clerical Support Workers
- >>42 Customer Services Clerks
- >>>422 Client Information Workers
- >>>>4222 Contact Centre Information Clerks
- >>>>4222 Contact Centre Information Clerks
4222 in other classification systems
Equivalent and related codes across 2 other systems. Click any code to see its full definition, hierarchy, and crosswalks.
Other ISCO-08 codes under 4222 Contact Centre Information Clerks
Frequently asked questions
- What is ISCO-08 4222?
- ISCO-08 4222 is "Contact Centre Information Clerks". Contact centre information clerks provide advice and information to clients, respond to queries regarding a company’s or an organization’s goods, services or policies, and process financial transactions using the telephone or electronic communications media such as email. They are located in premises that may be remote from clients or other operations of the organizations or companies about whom information is provided. Tasks include - (a) dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints; (b) identifying requirements and entering events into a computer system; (c) dispatching tasks to other units, when relevant; (d) invoicing or handling payments, where necessary; (e) sending letters, information sheets and other documents to clients; (f) advising clients of additional products or services. Example of the occupations classified here: - Customer contact centre information clerk Some related occupations classified elsewhere: - Telephone operator - 4223 - Market research interviewer - 4227 - Call centre salesperson - 5244 - Customer contact centre salesperson - 5244 - Telemarketing salesperson - 5244 Note Only workers who respond to requests for information and/or handle straightforward transactions are classified in Unit Group 4222: Contact Centre Information Clerks. Those who provide specialized services, such as travel consultants, are classified in the relevant specialized group whether or not they are located in customer contact centres.
- How does ISCO-08 4222 map to other classification systems?
- 4222 Contact Centre Information Clerks has equivalents in ESCO Occupations (b7b75eb6-34bc-462d-b412-eed393cc1397, fde97584-d8e3-413e-a662-511c9055357e); SOC 2018 (43-4051, 43-4171). These crosswalks let you translate this code between ISCO-08 and 2 other classification systems.
- What is the parent category of 4222?
- 4222 Contact Centre Information Clerks sits under 4222 Contact Centre Information Clerks in the ISCO-08 hierarchy.
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