Hospitality, Retail and Service Managers

Hospitality, Retail and Service Managers organise and control the operations of establishments which provide accommodation, hospitality, retail and other services.

**Indicative skill level:**

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

#### In New Zealand:

- NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards - promoting and selling goods and services - observing liquor, gaming, health and other laws and regulations - developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided - promoting facilities, conferences, conventions and trade shows to potential customers - organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods - controlling the selection, training and supervision of staff - ensuring compliance with occupational health and safety regulations