Hotel and Motel Managers

Hotel and Motel Managers organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

#### In New Zealand:

- NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

**Tasks include:**

- directing and overseeing reservation, reception, room service and housekeeping activities - supervising security arrangements, and garden and property maintenance - planning and supervising bar, restaurant, function and conference activities - observing liquor, gaming, and other laws and regulations - assessing and reviewing customer satisfaction - overseeing accounting and purchasing activities - ensuring compliance with occupational health and safety regulations - may provide guests with local tourism information, and arrange tours and transportation