Personal Assistants

Personal Assistants perform liaison, coordination and organisational tasks in support of Managers and Professionals.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

#### In New Zealand:

- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- liaising with other staff on matters relating to the organisation's operations - researching and preparing reports, briefing notes, memoranda, correspondence and other routine documents - maintaining confidential files and documents - attending meetings and acting as secretary as required - maintaining appointment diaries and making travel arrangements - processing incoming and outgoing mail, filing correspondence and maintaining records - screening telephone calls and answering inquiries - taking and transcribing dictation of letters and other documents - may supervise other secretarial and clerical staff