Personal Assistants and Secretaries

Personal Assistants and Secretaries perform organisational, clerical, secretarial and other administrative tasks in support of Managers and Professionals.

**Indicative skill level:**

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

#### In New Zealand:

- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- liaising with other staff about a range of matters relating to the organisation's operations - drafting and preparing documents such as briefing notes, memoranda and correspondence - maintaining appointment diaries and making travel arrangements - processing mail, filing correspondence and maintaining records - answering telephone calls and inquiries - taking and transcribing dictation of letters and other documents