Secretaries

Secretaries perform secretarial, clerical and other administrative tasks in support of Managers, Legal Professionals and other professionals. Medical Secretaries are excluded from this unit group.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

#### In Australia:

- AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

#### In New Zealand:

- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

**Tasks include:**

- liaising with other staff to arrange meetings, and to gain and provide information - preparing reports, briefing notes and correspondence, and proofreading work for typographical and grammatical errors - maintaining appointment diaries and making travel arrangements - processing incoming and outgoing mail, filing correspondence and maintaining records - answering telephone calls, responding to inquiries and redirecting callers - taking and transcribing dictation of letters and other documents - greeting visitors, ascertaining nature of business and directing visitors to appropriate persons - may implement management decisions and maintain records of meetings - may handle bookkeeping and petty cash functions