Couriers and Postal Deliverers

Couriers and Postal Deliverers deliver small items such as documents, messages, mail and parcels.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

#### In Australia:

- AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

**Tasks include:**

- sorting and sequencing items for delivery - delivering mail, parcels, documents and other items to customers' premises and mailboxes - receiving orders for deliveries from customers - collecting signatures and charges for cash-on-delivery orders - issuing and collecting receipts for pick-up and delivery items - keeping records of items received and delivered - maintaining walk books, directories, mail counts, equipment maintenance logs and other delivery records - loading and unloading mail conveyances and internal mail handling equipment - assisting with receipting inward mail, checking wrongly addressed, missorted, undelivered and redirected mail, and processing freepost and underpaid mail