Clerical and Office Support Workers

Clerical and Office Support Workers perform a range of routine clerical and administrative tasks necessary to support the operation of organisations.

**Indicative skill level:**

Most occupations in this minor group have a level of skill commensurate with the qualifications outlined below.

#### In Australia:

- AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

**Tasks include:**

- recording and entering bets, debiting credit and bank accounts electronically, and receiving cash - sorting documents, mail and parcels, and delivering items to customers - recording and updating information in record management systems - interviewing people in surveys and market research to obtain information and their attitudes - connecting, holding and transferring telephone calls, and providing telephone service information - receiving advertising copy and entering text and other details - reading meters