Mail Sorters

Mail Sorters receive, sort and despatch mail in organisations and postal sorting centres.

**Indicative skill level:**

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

#### In Australia:

- AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

#### In New Zealand:

- NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

**Tasks include:**

- receiving and checking incoming mail and mail bags - assisting with the verification of registered and special articles - operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment - performing manual sorting duties and preparing documentation for despatching mail - processing underpaid mail, bulk mail lodgements, express mail and other mail services - operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment - investigating complaints regarding lost items