121 Business Services and Administration Managers

Finance managers plan, direct and coordinate the financial operations of an enterprise or organization, in consultation with senior managers and with managers of other departments or sections, or of enterprises that provide financial services to other enterprises and organizations. Tasks include - (a) planning, directing and coordinating the financial operations of an enterprise or organization; (b) assessing the financial situation of the enterprise or organization, preparing budgets and overseeing financial operations; (c) consulting with the chief executive and with managers of other departments or sections; (d) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources; (e) establishing and directing operational and administrative procedures; (f) planning and directing daily operations; (g) overseeing the selection, training and performance of staff; (h) representing the enterprise or organization in dealings with outside bodies. Examples of the occupations classified here: - Company secretary - Finance manager Some related occupations classified elsewhere: - Financial institution branch manager - 1346 - Financial controller - 2411 - Management accountant - 2411.

Human resource managers plan, direct and coordinate policies concerning the personnel, industrial relations and occupational health and safety activities of an enterprise or organization, or of enterprises that provide human resource services to other enterprises and organizations. Tasks include - (a) planning, directing and coordinating the personnel and industrial relations activities, policies and practices of an enterprise or organization; (b) planning and organizing procedures for recruitment, training, promotion, transfer and dismissal of staff; (c) planning and organizing negotiations and procedures for determination of wage structures and level and for consultation with workers on conditions of employment; (d) overseeing safety, health and related programmes and activities; (e) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources; (f) establishing and directing operational and administrative procedures; (g) overseeing the development and implementation of management information systems; (h) ensuring compliance with standards and legislation relating to employees’ rights, health and safety, equal opportunity and related concerns; (i) overseeing the selection, training and performance of staff for the entire enterprise or organization; (j) consulting with senior management and with managers of other departments; (k) representing the enterprise or organization in dealings with outside bodies. Examples of the occupations classified here: - Industrial relations manager - Personnel manager - Recruitment manager.

Policy and planning managers plan, organize, direct and coordinate policy advice and strategic planning activities within government or for non-government organizations and private sector agencies, or manage the activities of enterprises that provide policy and strategic planning services. Tasks include - (a) developing, implementing and monitoring strategic plans, programmes, policies, processes, systems and procedures to achieve goals, objectives and work standards; (b) developing, directing, administering and participating in policy research and analysis; (c) coordinating the implementation of policies and practices; (d) establishing activity measures and measurements of accountability; (e) planning and directing daily operations; (f) leading and managing the activities of policy development and strategic planning staff; (g) overseeing the selection, training and performance of staff; (h) consulting with senior management and with managers of other departments; (i) representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums. Examples of the occupations classified here: - Corporate planning manager - Policy manager - Strategic planning manager.

This unit group covers business services and administration managers not classified elsewhere in Minor Group 121: Business Services and Administration Managers. For instance, the group includes occupations such as facilities manager, cleaning services manager and administrative services manager employed either as the manager of a department of a large enterprise and organization, or of an enterprise that provides such services to other enterprises and organizations. In such cases tasks would include - (a) providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services; (b) developing and managing the organization’s administrative and physical resources; (c) developing and implementing administrative and procedural statements and guidelines for use by staff in the organization; (d) analysing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions; (e) providing information and support for the preparation of financial reports and budgets; (f) leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information; (g) representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums; (h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources; (i) planning and directing daily operations; (j) overseeing the selection, training and performance of staff. Examples of the occupations classified here: - Administrative services manager - Cleaning services manager - Corporate services manager - Facilities manager.